SEMAR
 F A Q
 
 
GUNUNGAN

.....................................................................................................................................................

 

BOOK.JPG semarshadow.JPG WORLD.JPG  

 

F A Q s
 

QUESTION

S h o p p i n g   a t   S e m a r
 

What forms of payment do you accept?
Is it safe to use my credit card?
How much do you charge for shipping?
What about your returns policy?
What do you do about mispricings?
Can you please tell me more about this book, CD, or video?
Can you tell me the availability of this book, CD, or video?
 Can you confirm the price for me before I order?

What format are your videocassettes?
Why are Semar's online prices lower than those in a store?
Personal Responses


 

spinbar

 

What forms of payment do you accept?
 

 We accept Visa, MasterCard,  American Express, Diners, JCB,
and cheques or money orders (cash on delivery for ECC countries only)
denominated in Euro and US dollars.
Cheques must have a valid nine-digit bank routing number (ABA code),
located on the bottom of the cheque.

arrow.gif

 

 

 

Is it safe to use my credit card?
 

 Yes, shopping at Semar is safe.
Every credit card purchase you make at Semar is backed by our Safe Guarantee.

We guarantee that every transaction you make will be 100% safe.
This means you pay nothing if unauthorized charges are made to your card
as a result of shopping at Semar. Read the details of this policy.

If you feel more comfortable, you can always call in your credit card after you have fully submitted your order.

arrow.gif

 

 

 

How much do you charge for shipping?
And do you ship overseas?

 See the complete description of our shipping policy.
We ship anywhere in the world and have several overseas shipping options.

arrow.gif

 

 

 

What about your returns policy?
 

 You may return within 30 days of receipt of your order:
  any book  in its original condition;
  any unopened music CD, DVD, VHS tape;
  any other merchandise item in new condition, with its original packaging and accessories.

We will issue a full refund for the price of any item you return that meets these conditions.
We can refund shipping costs only if the return is a result of our error.
See our
Returns Policy for information on how to make a return.

arrow.gif

 

 

 

What do you do about mispricings?
 

 We always verify prices as part of our shipping procedures.
  If an item's correct price is lower than our stated price, we charge the lower
amount and ship you the item.
  If an item's correct price is higher than our stated price,
we contact you for instructions before shipping.
We don't charge your credit card until we ship your order.
If you've paid by cheque and we owe you a full or partial refund,
we will send a refund cheque for the correct amount immediately.

arrow.gif

 

 

 

Can you please tell me more about this book, CD, or video?
 

 For books we have: title, author, edition, publisher, publication date,
price, page numbers, dimensions and ISBN
(the worldwide standard number for identifying a particular edition of a particular book),
Often we will also have a review, a short synopsis, a picture of the cover,
and/or a table of contents/track listing.
For CDs we have: title, artist, label, release date, price, and ASIN
(the worldwide standard number for identifying a particular book, CD, or video).
For videos we have: title, starring actors, director, studio, rating, release date,
price, edition details, technical information,
and ASIN (the worldwide standard number for identifying a particular book, CD or video).
We know that the amount of information we have about an item may make it difficult
to make a purchasing decision unless you already know something about the title.
We're working hard to bring you synopses, excerpts, and reviews.

arrow.gif

 

 

 

Can you tell me the availability of this book, CD, or video?
Can you confirm the price for me before I order?
 

 All our titles are on-stock.
Items usually leave our warehouse about four to six days after you place your order, often sooner.
 As we process your order, we will inform you by email if any items you order turn out to be unavailable.We can’t confirm the price until you order the title but please note that we never charge a credit card for order titles until we actually ship them to a customer, so you never pay for a title unless you actually receive it.

arrow.gif

 

 

 

What format are your videocassettes?
 

 All of the videos sold by Semar follow the 50Hz, PAL/SECAM format.
This is the video format used in Europe and other countries. These tapes will not play on most video machines in North America or other countries that use the NTSC , or other video standards.
  But, if you need a 60Hz, NTSC video format, specify in your order, we will do our best to supply it to you and inform you by email when it il will be available.

arrow.gif

 

 

 

Why are Semar's online prices lower than those in a store?
 

 We can offer lower prices online because we do not incur the high costs associated with operating retail stores. Our fully automated online ordering system enables us to ship products to you directly from our warehouse. All of these savings are passed on to you!

arrow.gif

 

 

 

Personal responses
 

 If you didn't find the answer to your question on this page,
please send an email to questions@semarweb.com and we will respond to you personally.


arrow.gif
 




 

*   *   *
 

Continue Shopping for

Books | Journals | Musical Scores | Art Prints | CDs | Videos

TOP  |  SUPPORT  |  GUESTBOOK  |  FORTHCOMING  |  FOREIGN RIGHTS

 

__________________________

 
SEMAR