SEMAR
 Product Support
 
 
GUNUNGAN

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Request for Support

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Technical Support
 

If you encounter a problem on our web site and can't solve it,
try closing all programs and restarting your computer.

If you need assistance, fill in the Form
below or email us.

What information should I have when I email Technical Support?
Why does my browser freeze up when I try to place an order?
Why did I return to Semar and find my Shopping Cart empty?
I am on a network with a firewall; why can’t I place a secure transaction?



 


 


What information should I have when I email Technical Support?
 

The following information will help us diagnose and solve any problems
you have on the Semar web site.
Before emailing us, please have the answers to as many of these questions as possible
:

  What operating system are you using? Windows 3.1, Windows 95/98,
Millennium, XP or Macintosh?
  What type of PC are you using?
  Approximately what was the date/time you experienced the problem?
  If you are using an Internet Service Provider, which one are you using?
  Are you using a modem, or are you accessing from a network?
  If you are using a modem, what speed is it?
  What browser and version are you using?
  What problem are you experiencing?

Include the steps that you took to get to that point, any error messages,
and all other information you think would be relevant.

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Why does my web browser freeze up when I try to place an order?
 

Your browser may not support Secure Server. Please check for the following:

  Secure Server requires versions of Netscape or Microsoft Explorer 3.x or higher.
  If you are accessing our site from a corporate network, it is possible that your corporate firewall
is not set to allow Secure Server transactions. Please check with your network administrator.
  Access through proxy servers can also sometimes cause a problem.
In this case, we recommend ordering using a standard server
and selecting the pay by phone option to place your order.

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Why did I return to Semar and find my Shopping Cart empty?
 

The contents of the Shopping Cart are removed 24 hours after you leave the Semar web site.
Also, if you have cookies turned off or if you do not accept cookies,
the Shopping Cart will clear once you leave the site.

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I am on a network with a firewall; why can’t I place a secure transaction?
 

The firewall on a network is a security measure.
The firewall does not allow secure transactions out of the network.
When placing an order on a network with a firewall, we suggest choosing Standard Server and selecting the pay by phone option to place your order.

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